Jargon Buster (Glossary of Technical Terms)
3 Way Calling
(A BT Select Service)***
Allows 3-way conference calling between one internal and 2 external callers or between 2 internal and one external caller.
Abbreviated Number Memory
Allows numbers to be stored. These numbers can be retrieved using a short dialling sequence.
Allows you to pull off a record of faxes sent or received.
Alpha and Numeric Memory
Allows you to store a name with an associated telephone and/or fax number.
Answering machine can be set to play an outgoing message only and not allow
a caller to leave a message.
Audible Message Alert
Lets you know that messages have
been recorded by beeping slowly.
This function can be switched off.
Auto Fax/Tel Detection
Allows you to receive incoming faxes
Will automatically reduce the speed
of transmission to enable both
machines to communicate at the
If a connection is not achieved,
the fax machine will automatically
redial a number of times.
Automatically connects the line when
the handset is lifted from the base.
Base Station/Handset Call Barring
This will prevent certain numbers
being dialled as stipulated by the user
Saves time by sending single facsimile
documents to multiple destinations
If the receiving paper has run out,
faxes can be stored in the memory
and printed later.
Allows you to bar all or certain
outgoing calls except for
pre-programmed numbers and
emergency numbers (applies to
handset barring, not line barring).
An electronic signal processing
system, which enhances transmission
and voice reception using
noise reduction techniques.
(A BT Select Service)* Calls follow
The customer to the phone of their
choice (even if it's a mobile) and
appear to be answered as usual.
Call Forwarding (internal)
Allows you to forward calls to
another handset if you do not want
to be disturbed or are unavailable
to answer calls.
Call Indicator Light
Flashes when the phone is ringing.
Ideal for people with special hearing
needs or in a noisy environment.
This gives you the option to answer
incoming calls from an extension on
the same line, even if the answer
machine has started to answer.
Call My Bill (a BT Select service)
Use the 'Call My Bill' button to listen to the billing information about your last phone bill. You will need to have your account number ready for reference.
Call Pick Up
Allows you to pick up an incoming call from another handset.
View call information via the
LCD such as the name or number
(or both) of the person calling.
Call Return (a BT Select Service)
Just dial '1471' to hear the number of the last person who called, together with the time and date (unless withheld or from an exchange where the Calling Line Identity is not available).
Allows you to hear an incoming caller so you can decide whether or not to take a call.
Allows transfer of calls between base units and/or cordless handsets.
Call Transfer (Fax)
Allows re-routing of telephones or fax calls to another number.
Call Waiting (a BT Select Service)*
When used with BT's Call Waiting and Caller Display Services you can see the number of the second caller whilst engaged on another call. The name is also displayed if stored in the directory.
Enables switching between different analogue frequencies to obtain the best frequency for clarity during communication.
Automatically selects the telephone's operating channel to allow the clearest possible reception.
Reduces background noise, providing much clearer reception at all times.
Mailboxes (Password Protected)
Personalised mailbox where faxes or voice communication can be recorded and can only be accessed by a personal password.
Allows you to send a fax to a password protected fax machine (on the receiving side).
DECT (Digitally Enhanced Cordless Telecommunications)
This is the standard for cordless communications. Using advanced digital radio techniques; it makes very efficient use of the available radio spectrum and provides high quality sound and extremely high security.
Numbers stored in the fax machine's memory can be dialled easily using a short dialling sequence.
Enables you to program a fax machine to send documents at a pre-arranged time. Useful when sending documents overseas.
Dial From Calls List
Automatically dials a number stored in the calls list.
Digital Answering Machine
Advanced digital recording technology does not require tapes.
Prevents calls being overheard or picked up on other cordless handsets.
Document Reception Memory
Will store a set number of pages (number dependent on product) in the memory if your fax is out of paper. Number based on manufacturer's standard document.
If the fax machine to which you are sending is busy, documents can be placed in its memory and sent when the machine is free.
Two channels available allowing two parties to speak and listen simultaneously. Used for handsfree speech.
A programmable chip inserted into the telephone to permanently store numbers.
Allows up to 5 separate accounts to have simple e-mail functions. Also includes fax send capability (text only). Password protection included.
End Call/Follow-On Call Function
Allows a follow-on call to be made without the need to replace the handset on the base.
Error Correction Mode (ECM)
Ensures legibility of transmitted documents.
Extra handsets (extensions) can be used with a single base unit, without the need for additional wiring.
You can program the fax to forward faxes to another number.
Friends & Family
Using simple programming keys you can store and dial up to 10 Friends & Family numbers. You can inform BT of the numbers to qualify for your Friends & Family discount by using a dedicated button and following the instructions in the user guide. Your 10 numbers can include one mobile number and one international number. There is a limit of 30 numbers in any billing cycle.
Compatible with most switchboards.
GAP Compatible (Generic Access Profile)
That means the handset is compatible with and connectable to DECT products from other manufacturers that are GAP compliant.
Grey Scales (Fax)
Better reproduction of non-text images such as drawings and photographs.
Hands Free Dialling
Allows you to dial without lifting the handset.
Hands Free Operation (Handsfree Speakerphone)
Time saving and convenient - allows you to hold a conversation without lifting the handset.
Hearing Aid Compatible (Inductive Coupler)
Improves sound quality for users of hearing aids. Switch hearing aid to T and move earpiece until you get clearer sound.
Incoming Calls List (Name and Number)
Stores a list of incoming calls. Names of callers will also be stored if the caller is already in the directory.
Individual Transmission Receipts
Confirmation of sent fax message after each transmission.
Helps people who wear hearing aids with a T switch to hear their caller more clearly.
Handset built into the fax machine
Prevents accidental dialling when activated.
Liquid Crystal Display (LCD)
Displays numbers dialled. Also displays the numbers and names stored in the memory, clock, calculator and other visible information.
Allows contacts to have individual mailboxes (accessible by a PIN), which can receive individual messages (fax or voice, dependent on product).
Memo Message Facility
Allows you to record a message on the answering machine, which someone can listen to later, instead of leaving a written note.
Memory Without Power
Allows you to disconnect the phone without losing the numbers stored in the memory (length of time dependent on product).
Memory - One touch/Two touch
Allows you to make a telephone call or send a fax at the touch of one or two buttons.
Shows status and allows easy navigation through menus.
Allows easy access to the phones functions via a selectable menu.
Allows incoming messages to be automatically forwarded to you at another number.
Message Save and Reset
Saves messages and resets the machine ready to accept further incoming calls
The maximum modem speed expressed in kbps.
Allows you to hear if a call is answered without lifting the handset.
Print, scan, copy, send and receive faxes on a single machine.
Additional cordless handsets can be used with one base station to provide a telephone system for home or business use.
Multiple Last Number Redial
Ability to select from a list of previously dialled numbers.
Music On Hold
Callers are entertained with music whilst being put on hold, reassuring them that they have not been cut off.
Name And Number Directory
Allows you to store names and telephone numbers which can be easily accessed for dialling out.
User friendly, multi-directional keys allow for quick and easy access to all functions.
Allows you to store and dial numbers at the touch of a button.
Allows you to dial a number without lifting the handset.
On-Hook Volume Control
Allows an adjustment to the volume whilst the handset is in the cradle.
Allows pages to be stored in memory for quick sending or receiving whilst out of paper.
Allows the handset to be paged by the base unit.
Prevents unauthorised access to directories including calls list.
Allows you to insert a pause when dialling. For use with switchboards. PC print resolution the number of dots per inch used to define the print quality.
Allows you to connect your fax machine directly to a PC. With additional software (purchased separately), you can receive and send faxes, print and scan directly onto a PC.
Allows you to retrieve a document from another fax machine, or for another fax machine to retrieve a document from your fax machine. Also called Fax back
Pre-Recorded Outgoing Message (OGM)
A pre-recorded message on an answering machine (this can be overwritten with your own outgoing message)
The type of engine technology. Used (thermal, thermal, transfer, inkjet, LED and laser).
Can connect a small printer to print out e-mails/ faxes and other useful information.
Lets you listen privately to messages left on your answering machine using your telephone handset.
Allows you to use numbers stored in the memory under the keypad.
Plantronics' Quick Disconnect clip allows you to simply and easily disconnect your headset from your telephone. If a call is in progress, it will be placed on hold until you reconnect the clip.
Used when transferring calls, for using certain BT Select Services and with switchboards.
Allows you to redial the last number you dialled. Also called 'Last number redial'.
This enables you to access your answering machine and its functions from another tone dialling phone. You can playback, fast forward, rewind or delete messages using a TouchTone™ keypad. A PIN number prevents unauthorised access.
Allows you to make follow-on calls without replacing the handset.
Facilitates rapid access to your directory, volume and calculator control.
Saves a dialled number to be recalled at a later date.
Scroll Up/Down Keys
Allows you to scroll up or down through the calls list or directory.
Allows you to speak to someone else in the room without your caller hearing the conversation.
For use when accessing your answering machine remotely. The code prevents other people accessing your messages and although pre-programmed can usually be easily changed.
Silent Fax Reception
Faxes can be received automatically without the need for the machine to ring.
Simultaneous Internal/External Calls
One handset can make an outgoing call while other handsets are engaged on internal calls.
Sound Enhancement System™
A tone control switch featured on Plantronics' Encore headset. This allows you to choose between bass and treble settings, in order to alter the sound of your caller's voice for optimum comfort in listening.
A feature integrated into Plantronics' bases, which reduces continuous loud tones quickly, caps popping and ensures that the caller's normal tone of voice remains natural and unchanged
Amplifies incoming or outgoing speech so that you can choose the setting that best suits your needs.
Quick access to numbers stored in the memory.
Allows you to select a suitable resolution for fax transmissions. Photo transmission normally allows transmission using grey scales (a selection of different densities of black, giving higher definition to light and dark colours).
Telephone Answering Machine
Time And Day Stamp
The built-in voice tells you the time and day when a message was left.
Callers on modern digital exchanges benefit from faster connections and can access a wide range of extra services.
Transmission Report (Fax)
Confirms documents have been sent to the intended recipient.
A microphone sensitive to, and picking up sound from one particular direction.
*A quarterly fee is payable ***A quarterly fee and charge per use is payable.